For the 2022 AIN FBO Survey outside of the Americas, respondents gave Paragon Network FBOs top marks in the categories of Line Service, Passenger Amenities, Pilot Amenities, Facilities, and Customer Service Representatives (CSRs). ExecuJet Australia (YSSY) took one of the top honors being ranked as the third-best FBO in all of Europe, the Middle East, Africa, and Asia-Pacific. Not surprisingly, ExecuJet Australia (YSSY) also took first place for its quality Line Service and placed fourth in the area of CSRs.
ExecuJet Dubai (OMDB), ExecuJet Brussels (EBBR), Sky Valet Cannes-Mandelieu (LFMD), and Sky Valet Madrid Barajas (LEMD) also made the list as top FBOs.
Each year, AIN asks survey respondents to identify specific FBO employees who consistently go above and beyond in the field of customer service. Alex Hermoso – Sky Valet (LEPA) was one of nine people to receive accolades for their outstanding performance in their profession.
“We are so honored that AIN respondents have continued to rank our FBOs as some of the best when you consider that there are thousands of FBOs worldwide,” stated Megan Barnes, President of Paragon Aviation Group®. “When a network of over 100 elite FBOs and handling agents in 25 countries are all united in uncompromising safety standards, unparallel service, and an unwavering commitment to excellence, you get an unforgettable experience.”
The Paragon Network is a distinguished membership of elite FBOs and international handling agents that provide world-class service to general aviation travelers around the globe. Paragon Aviation Group performs a comprehensive audit of the facilities and services offered to ensure the quality of the member base before any FBO joins The Paragon Network. Each member FBO must comply with a set of strategically developed core standards to remain in the group. Paragon Aviation Group facilitates The Paragon Network.
Paragon Aviation Group is a family business comprised of Mike Delk, Megan Barnes, and Molly LeBlanc. With their combined industry experience of over 85 years, they have introduced an exciting industry platform for premier aviation service providers.