Customer Testimonials

“I've been parking at Ross on and off for the last 18 months. This FBO is top notch. The desk personnel and line service are very professional and always there to park my Mooney Acclaim Type S & roll out the red carpet after shutdown. They've helped me out with cabs, hotels, and let me borrow their courtesy car to get lunch. This FBO ROCKS! Their facility is large with lots of open space for social distancing. HIGHLY RECOMMENDED.”

- David L. on Ross Aviation Long Beach (KLGB)

 

“Friendly, professional staff. Took great care of my passengers and my aircraft. Highly recommended.”

- Mike R. on DuPage Flight Center (KDPA)

 

“We visited Ross Aviation to drop our passengers off and then spent the night with our Falcon. As the CP for a part 91 Falcon, we visit numerous FBO's across the country. Ross Aviation is undoubtedly the best I have visited in quite a while. Upon arrival the guys were prompt, waiting on us and had our passengers car ready planeside. The fuel truck was there immediately and we were heading off to the hotel in short order. I must say that the next day when we were preparing for departure, the ramp agent, Gwyn, could not have been friendlier. What a pleasure. Without asking she brought ice and papers. And when we struck up a conversation they were staffed appropriately so she had time to visit for a bit. Gwyn exudes the energy, helpfulness and positive outgoing attitude that will continue to bring customers back. Like that of a long lost best friend. Ross Aviation has found exceptional talent across the board. Best FBO I've been to in a LONG time. We will definitely be back.”

- Bill B. on Ross Aviation Thermal (KTRM)

 

“Excellent customer service follow up. The team anticipated my needs and stayed in constant contact when questions arose. I very much appreciate their attention to detail and reaching out on a timely basis. Well done.”

- Dean J. on ProJet Aviation (KJYO)

 

“I read negative reviews on two different web sites for this FBO and was quite concerned about my visit. I am delighted to report that my experience was OUTSTANDING. I was greeted by two very friendly linemen who asked what services would I like. I went in the FBO and secured my rental car at the quoted price and checked in at the front counter and ordered my aircraft fuel to be topped off. I encountered nothing but smiling faces with excellent attitudes. I went to get a luggage cart (rental cars are not allowed on the ramp) and noticed the greeting linemen had already got a cart for me and were waiting at the plane. They were very busy but the attention I received was appreciated. I called before returning to the airport 2 days later and my plane was pulled up to the front line with full fuel. I highly recommend this FBO based on my visit.”

- Dan M. on Fontainebleau Aviation (KOPF)

 

“A terrific line crew helped me with a failed battery by supplying a jump-start from a personal vehicle, otherwise I would have been sunk. After I signed a waiver (I understand the need for waivers) a line guy used his personal vehicle to jump my aircraft and I was able to depart successfully for home. The line guys resolutely declined compensation. Decent human beings every one.”

- Wes H. on Ross Aviation Sarasota (KSRQ))

 

“The best independent FBO in the nation. Stopped in again last month and needed help loading a heavy item into the baggage compartment. Alexander Casanova and the other line staff were great. Counter staff excellent also.”

- Vol S. on National Jets (KFLL)

 

"Great service, coffee machines, sparkling water comfortable chairs and fantastic staff. The facilities were spotless and very well looked after. I’m going to have to really reset my radar for service back to Qantas levels soon and I am not looking forward to it."

- Daniel W. on ExecuJet Sydney (YSSY)

 

"In my honest opinion, Business Jet is a step above the rest. I was a transient customer for roughly 2 years before becoming a based customer when my principal moved operations there. And I can honestly say, transient customer or based customer, everyone is treated with the utmost respect and given the same priority as the next guy. From the customer service representatives up front to the line personnel in the back, you will receive the attention to detail both pilots and owners alike appreciate receiving. I would gladly refer anyone to Business Jet Center at Dallas Love."

- J. Trahan on Business Jet Center (KDAL)

 

"Best service around!!!!!! Hands down this FBO is hard to beat. They monitor incoming flights and automatically pull valet passenger vehicles to planeside, on the ramp, at shutdown. Fuel prices are good and they get fuel orders correct. Very well trained staff and extremely helpful. Love operating in and out of this FBO. 5/5 stars."

- Donnie P. on Henriksen Jet Center (KTME)

 

"Zelda and her crew at Odyssey run one of the best FBOs in the Caribbean that I’ve ever seen. These people were very helpful and Odyssey has fair prices. They make clearing customs a breeze and will have you on the beach in no time. Will be back for sure! Thank you!"

- Jason A. on Odyssey Aviation (MYNN)