Paragon Network AIN FBO Survey 2021

FBO Members of The Paragon Network continued their superior rankings in the annual AIN FBO Survey areas of Line Service, Passenger Amenities, Pilot Amenities, Facilities, and CSRs. For 2021, AIN FBO Survey readers gave Paragon Network FBO Members top marks in over 25 categories. Henriksen Jet Center (KEDC) and Henriksen Jet Center (KTME) took the highest honors with being selected as the top 5% of FBOs in the Americas. Business Jet Center (KDAL) and Fargo Jet Center (KFAR) ranked in the top 10% while Ross Aviation (KLGB), National Jets (KFLL), and Ross Aviation/Rectrix (KSRQ) were recognized in the top 20%. Ross Aviation (KTRM) was listed as one of the “Most Improved FBOs” with a 12% improvement over last year.

 

Several other Paragon members were recognized among the best FBOs regionally including: Business Jet Center (KDAL), Clay Lacy (KVNY), DuPage Flight Center (KDPA), ExecuJet St. Maarten (TNCM), Fargo Jet Center (KFAR), Fontainebleau Aviation (KOPF), Henriksen Jet Center (KEDC & KTME), Modern Aviation (KBFI), National Jets (KFLL), Odyssey Aviation (MYNN), Premier Jet Center (KFCM), Ross Aviation (KLGB, KSDL, KTRM, & PANC), Ross Aviation/Rectrix (KBED & KSRQ), and Silverhawk Aviation (KLNK).

 

AIN also asked survey respondents to identify specific FBO employees who consistently go above and beyond. Aaron Pedersen – Premier Jet Center (KFCM), Alexsandra Camargo – Fontainebleau Aviation (KOPF), Ysabella Tetley – Henriksen Jet Center (KTME), and Yulyanna Silva – Business Jet Center (KDAL) all received accolades for their outstanding performance in their profession.

 

“The Paragon Network FBOs are among the best operators in the world. We are in constant communication with flight departments and crews choosing our FBOs and their feedback helps us continue being industry leaders. Our members are committed to exceeding the expectations of their customers on each and every visit,” stated Megan Barnes, President of Paragon Aviation Group. “We know how hard our FBOs have worked this past year especially with the added stresses and challenges of COVID-19. It is very rewarding to see so many of our members’ dedication to safety and service recognized through the AIN FBO Survey. Congratulations to all!”

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