Paragon Network Members Shine in the 2025 AIN FBO Survey
Cypress, TX – April 10, 2025 – The Paragon Network is proud to announce the exceptional recognition received by its members in the 2025 AIN FBO Survey. Once again, Paragon’s FBO Members have demonstrated unparalleled commitment to excellence, safety, and service, earning top spots across various ranking categories.
Several Paragon Network members were ranked among the top FBOs in the Americas by overall average, with notable performances in both the top 5% and top 10%.
Top-rated FBOs in the Americas (By Overall Average) – Top 5%:
- Henriksen Jet Center KEDC (Austin Executive Airport)
- Henriksen Jet Center KTME (Houston Executive Airport)
- Fargo Jet Center KFAR (Hector International Airport)
Top-rated FBOs in the Americas (By Overall Average) – Top 10%:
- Business Jet KDAL (Dallas Love Field)
Regional Recognition
- Southeast Region:
National Jets KFLL (Fort Lauderdale)
Fontainebleau Aviation KOPF (Miami area)
- West Region:
Clay Lacy Aviation KSNA (John Wayne Airport, Orange County)
Clay Lacy Aviation KVNY (Van Nuys)
- South Region:
Henriksen Jet Center KEDC (Austin area)
Henriksen Jet Center KTME (Houston area)
- Midwest Region:
Fargo Jet Center KFAR (Fargo area)
Premier Jet Center KFCM (Minneapolis/St. Paul area)
- Caribbean Region:
Odyssey Aviation MYNN (Nassau)
- Rocky Mountain Region:
jetCenters of Colorado KAPA (Denver area)
Jackson Jet Center KBOI (Boise Airport)
Top FBOs by Category – Americas:
- Customer Service Ratings (CSRs): Clay Lacy Aviation KSNA (John Wayne Airport - Orange County)
- Facilities: Henriksen Jet Center KTME (Houston Executive) Henriksen Jet Center KEDC (Austin Executive)
- Pilot Amenities: Fargo Jet Center KFAR (Hector International) Henriksen Jet Center KEDC (Austin Executive) Henriksen Jet Center KTME (Houston Executive)
- Passenger Amenities: Business Jet KDAL (Dallas Love Field) Henriksen Jet Center KEDC (Austin Executive)
- Line Service: Clay Lacy Aviation KSNA (John Wayne Airport - Orange County)
Top FBOs by Category – Europe, the Middle East, Africa, and Asia-Pacific:
- Middle East Region: ExecuJet Middle East OMDB (Dubai International) – Recognized for Outstanding Passenger Amenities
- Asia-Pacific Region: ExecuJet Australia YSSY (Sydney Kingsford Smith) – Excellence in Line Service ExecuJet Australia YSSY (Sydney Kingsford Smith) – Leading in Facilities ExecuJet Australia YSSY (Sydney Kingsford Smith) – Exceptional Customer Service Ratings (CSRs)
Top-Rated FBOs in Europe, the Middle East, Africa, and Asia-Pacific (By Overall Average):
- ExecuJet Australia YSSY (Sydney Kingsford Smith) – Ranked in the Top 20%
- ExecuJet Middle East OMDB (Dubai International)
Most Improved FBOs Worldwide (By Change from Last Year):
- Clay Lacy Aviation KSNA (John Wayne Airport)
- Clay Lacy Aviation KVNY (Van Nuys)
- ExecuJet Middle East OMDB (Dubai International)
- Fargo Jet Center KFAR (Hector International)
- Jackson Jet Center KBOI (Boise Airport)
- Port City Air KPSM (Portsmouth International at Pease)
Above & Beyond Service: In addition to the rankings, several staff members were recognized for their exceptional customer service and commitment to going "Above & Beyond":
- Richlin Lee – Brand Ambassador, Business Jet KDAL
- Amanda Angel – Lead Client Service Representative, Clay Lacy Aviation KVNY
- Ashley Schweitzer – Client Service Manager, Clay Lacy Aviation KSNA
- Dawndi Ulmer – Customer Service Manager, Fargo Jet Center KFAR
- Chloe Plante – Customer Service Representative, Fontainebleau Aviation KOPF
- Ysabella Tetley – Customer Service Manager, Henriksen Jet Center KTME
AIN Sustainability Award: We are also proud to highlight that Clay Lacy Aviation was awarded the prestigious AIN Sustainability Award for its outstanding environmental responsibility and sustainable practices. This recognition underscores Clay Lacy Aviation’s dedication to reducing its environmental impact while maintaining exceptional service standards. Through continuous improvement and industry leadership, Clay Lacy Aviation is setting the standard for a greener future in aviation.
These accolades reflect the dedication of Paragon Network members to providing an exceptional experience for their clients, and they continue to set the standard for excellence within the aviation industry.
Paragon Aviation Group is part of the globally operating Luxaviation Group, renowned for its excellence in a comprehensive range of business aviation services. Luxaviation specializes in aircraft management for private and commercial aircraft, private air charter services, and the management and operation of VIP passenger terminals. Our extensive FBO network includes over 140 facilities worldwide.
Paragon is a leading provider of FBO support services within the general aviation industry. With a commitment to elevating the customer experience, Paragon offers a diverse array of services tailored to meet the unique needs of FBOs, handling agents, and aviation enthusiasts globally.